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DeCaServe – DYNAMIC CUSTOMER SOLUTIONS FOR BUSINESSES

Interim Management
Professional Business Troubleshooting

Optimising Company Effectiveness
Improving Staff Morale

Developing Smart Processes
Increasing Performance

IN YOUR ORGANISATION, CAN YOU …

– compel people to come to work on time?
– compel people to come to work when feeling unwell?
– compel people to come to work?
– compel people to work extra hours at little or no notice?
– compel people to do a high quality job?
– compel people to do a basic job?

– compel people to work safely?
– compel people to offer or seek help when needed?
– compel people to have ideas for improving the company?
– compel people to be friendly and helpful to customers?
– compel people to speak highly of the their company?
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IF YOU ANSWERED “YES” TO ANY OF THESE QUESTIONS, I’D LIKE TO HELP

DeCaServe CAN HELP YOU, YOUR CUSTOMERS AND YOUR ORGANISATION BY:

Reviewing your critical customer-facing processes through the eyes of your customers and staff

Measuring your organisation’s effectiveness against your stated purpose, aim or vision

Re-aligning your key processes and procedures to optimise the all-important customer experience

Re-energising and harnessing the vital contribution of those who work in your organisation

WE’VE HELPED A WIDE RANGE OF ORGANISATIONS IMPROVE THEMSELVES. HERE ARE JUST SOME OF THEM:

Interim Parking Finance Manager, Local Authority – no. 1 case scenario

Engaged staff through team building and successfully re-engineered critical customer-facing processes and improved customer handling/enhanced cash flow, enabling timely hand-off to a team restructure and re-location.

Interim Manager and Consultant, Local Authority – no. 2 case scenario

Streamlining/modernising customer processes and optimising revenue streams (£1.5M plus) whilst reducing costs and lowering head count.

Customer Services Manager, Local Authority – no. 3 case scenario

Brought in to set up civil parking enforcement under local authority administration, involved in successful tender award of enforcement/IT contract worth £9M over the 6 year period. Achieved and maintained renowned top quartile collection rate with lower quartile appeal rate in sector utilising smart working practices.

CONTACT US TODAY FOR A FREE NO-OBLIGATION CHAT ON 07971 152189 OR EMAIL DEREKLWILLIAMS@YAHOO.CO.UK